Butlers Vehicle Solutions Ltd ("we"/"us") of 3 Chillington Way, Norton Heights, Stoke on Trent ST6 8GJ are committed to protecting and respecting any personal information you share with us.
This statement explains what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.
The contents of this statement may change from time to time so please check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.
The GDPR applies to ‘controllers’ and ‘processors’ of personal data. A controller determines the purpose and means of processing personal data. A processor is responsible for processing the personal data on behalf of a controller.
Butlers Vehicle Solutions Ltd are the company responsible for the processing of your personal information (data controller). We will ensure that all contracts with third party service providers are compliant with the GDPR and that personal data shared with third parties for the purposes of delivering products and services is treated appropriately.
Should you have any queries regarding the data controller please contact us on 01782 536007 or by email to firstname.lastname@example.org.
We collect information about you when you engage with us either through our call centre, our website, other digital platforms or our partners. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect includes some or all of the following:
We will only process your personal information for marketing purposes where you have provided your consent. You can ask us to stop processing your personal information for marketing purposes at any time either by updating your preference in “GDPR – My Preferences” section on our website or by contacting us by email to email@example.com.
We will only process information that is necessary for the purpose for which it has been collected. The legal basis of processing will vary depending the type of service you have requested and we have listed some examples of our processing activities below;
Our "legitimate interests" as referred to in this document include our legitimate business purposes and commercial interests in operating our business in a customer-focused, efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements.
We will never make automated decisions when processing your data nor will we use profiling techniques. However when processing your financial application, some of our third party service providers (i.e. financial service providers, etc.) do use semi-automated underwriting processes.
We do not sell your information to third parties, but we do work closely with third party suppliers who fulfil business activities for us. In these situations we will only share the information that is necessary for the third party to perform the processing activity it was provided for, such as;
Some of these third parties may also be considered a data controller in respect of holding your personal data. In these cases, we will provide you with the privacy statements of those parties.
We hold your information by the following methods listed below:-
Although we use third party cloud storage providers we do not process any data outside of the EU, it is merely for storage purposes only. The third party cloud providers we use are Dropbox (US & EU), Google (US, EU & Asia), BT (EU), Fasthosts (UK), Mailchimp (US) & Calas Automotive Media Systems Ltd (EU).
We will not hold your personal information for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship. In any event, the retention period will be the statutory retention period unless there is a further legal or regulatory requirement to do so.
As a customer we will retain your information (paper & electronic) formats for a period of 5 years after your finance agreement expires. This is due to governing bodies (i.e. HMRC, Financial Conduct Authority, etc.) that may require us to provide some of your information for audit purposes.
We will destroy all of your information (paper and electronic formats) in a secure manner.
Under the data protection act you have certain rights in relation to the data we hold about you. Under GDPR these rights are extended and listed below;
Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply.
As at data subject you have the right to withdraw consent at any time. In certain circumstances you are entitled to restrict or ‘block’ the processing of your personal data, or to object to the processing of your personal data. From 25th May 2018, in certain circumstances you will also be entitled to have your personal data erased (also known as a “the right to be forgotten”). This will include the personal data that we hold on you and the data that we disclose to our third party providers (see “How do we share this information” above).
The circumstances in which you can exercise these rights include:
Please bear in mind the below:
If you have a complaint regarding any aspect of how we handle your personal information, please write to us at the above address or email to firstname.lastname@example.org. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner's Office at the following address:
Information Commissioner's Office
You can also contact the Information Commissioner's Office using their online form: https://ico.org.uk/global/contact-us/email/
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
Butlers Vehicle Solutions Ltd
3 Chillington Way
Stoke on Trent
Registered Office : 3 Chillington Way, Norton Heights, Stoke on Trent ST6 8GJ
| Registered in England & Wales with company number : 6157611 | Data Protection No : Z9983101 | VAT No : 906 6494 05 | BVRLA No : 2174 |
Butlers Vehicle Solutions Ltd are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 690569
Copyright © 2020 Butlers Vehicle Solutions Ltd, All rights reserved.